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Gordon Marsh in South Africa

LG Outdoors Executive
Gordon Marsh with
Big Game taken
around the world
Africa, New Zealand, Argentina, Germany, Alaska

 

LG Outdoors
34 Firetower Road
Wetumpka, AL 36093
Toll Free: 1-888-LG-SHOPZ
               1-888-547-4679
Fax: 1-334-567-2780

Customer Service
Monday - Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM
CST

E-mail Us
service@lg-outdoors.com

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Shipping and Back Order Policy

FREE UPS GROUND SHIPPING
We now offer free ground shipping on over 15,000 of our products. This free shipping only applies to the product itself and not the entire order. If you order multiple items you may still be charged for shipping on the additional items.  Handling fees are waived on any order that has a free shipping item in it.

To search for only Free Shipping products please click this link Free Shipping Search

To search all products please click this link Search All Products

Items offered with free ground shipping will display this text under the title of the item
Discounts Apply !

Free UPS Ground Shipping on this item.

Our system is linked to UPS for real time shipping charges. You pay less then the UPS published shipping rates because we will subsidize the UPS charge plus $1.50 for packing and handling.  If you add any item that has free shipping the $1.50 packing and handling fee will be waived.

We strive to maintain a real time inventory system which only allows you to order items that are in stock at the time of your order.  However, no system is perfect.  In the unlikely event we are unable to fill your order or any part of your order, it is our policy to ship whatever portion we have. All other items will be canceled and a 100% refund for any item canceled will be issued.  If this happens and you need to reorder the item, just check out the store. If the item is back in stock,  the "Buy" button will appear.  If it is still out of stock,  the "Buy" button is replaced with a "Out of Stock" banner.  

More details about our stock system:  When a shopper places items in their shopping cart,  our stock will be reduced by that quantity instantly.  If a shopper fails to check out, the items they selected will return to inventory automatically in about one hour.  Also, new inventory arrives and enters our system continuously.  Our inventories are re-calculated and updated for accuracy every hour.  We do this to ensure that we can provide the best accurate service possible to our customers.

Ship and/or delivery dates are not guaranteed under any circumstances, regardless of the method chosen for shipping. All dates given, both verbally and written, are estimates based on average movement of shipments. Any order cancelled or returned due to shipping and/or delivering delays are subject to all cancellation and return fees.  In most cases your order is shipped the same day or by the next business day.  Priority is given on any air shipment to try and get it out the same day but this is not guaranteed.  Generally 11:00 AM Central time is the cut off for most same day shipments. 

UPS does not count week end and holidays as shipping days: Example: If you place an order on Thursday after 11:00 AM central time, it is not likely to ship until Friday morning.  If Monday is a holiday, UPS would count Tuesday as day one and Wednesday as day 2.  We do not have Saturday delivery.

UPS ground transit time generally is from 2 to 5 business days.

Multiple packages shipments: If you have more then one item in your order, you might receive multiple packages depending on which ware house we are shipping from.  We have several shipping location around the country.  When possible we try to ship every thing together.  If not, you'll receive multiple packages that could arrive a few days apart.

Refused or undeliverable packages:
If you refuse delivery of a package or the address you gave us is incorrect and/or undeliverable, you will be charged shipping fees both to you and shipping fees to our warehouse, plus the standard restocking fee.

Address correction after shipped:
If you provided an incorrect address or require the package to be directed to the correct address or an alternate location, you will be charged an additional $20.00 fee.

 

Products damaged or lost in shipping: 
Please contact us as soon as possible if your product was damaged in shipping or lost by the carrier. Your shipment is fully insured and guaranteed for safe delivery and we will assist you in filling a claim for loss. UPS normally takes about 7 days to investigate a claim. We can not refund or reship any item until they complete their investigation. As soon as UPS issues a claim payment authorization, we will reship or 100% refund (shipping included) at your request.

 

 
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